Effective Date: September 1, 2026
These Terms & Conditions govern your use of the Global First Travel website and travel services provided by Global First Travel ("Global First," "we," "us," or "our"). By using our website, submitting a travel request, authorizing a reservation or ticket purchase, making payment, or otherwise instructing us to provide travel services, you acknowledge and agree to these Terms & Conditions.
If travel is arranged on behalf of another individual, a company, or a group, the person providing the instructions represents that they are authorized to act on behalf of those travelers or entities and to provide the information necessary to arrange their travel.
Any separately executed corporate, agency, or client service agreement will control to the extent it expressly conflicts with these Terms & Conditions.
1. Our Role as Travel Advisor and Intermediary
Global First provides travel advisory, reservation, ticketing, itinerary-management, and related travel services.
Airlines, hotels, cruise lines, ground transportation companies, airport service providers, private terminal operators, tour operators, insurance companies, and other travel suppliers are independent third parties. Global First does not own, operate, manage, or control these suppliers or their aircraft, facilities, vehicles, personnel, systems, schedules, or operations.
Travel services purchased through Global First are therefore also subject to the applicable supplier's fares, tariffs, conditions of carriage, cancellation policies, terms and conditions, and operating rules.
While we use our expertise and industry relationships to assist our clients, we cannot control or guarantee the acts, omissions, financial condition, operational performance, or continued availability of any travel supplier.
2. Booking Authorization and Accuracy
You agree that all information supplied to Global First by you or on your behalf will be complete and accurate.
You are responsible for reviewing all itineraries, names, travel dates, routes, airports, cabin classes, and other reservation information promptly upon receipt.
The traveler's name must correspond with the passport or other government-issued identification that will be used for travel. Airline rules regarding name corrections and changes vary, and some changes may require cancellation and purchase of a new ticket.
If you are arranging travel for another person, you represent that you have authority to:
- provide that traveler's personal information;
- make travel arrangements on the traveler's behalf;
- authorize applicable charges; and
- communicate and accept applicable travel terms and restrictions on the traveler's behalf.
Reservations may not be made for fraudulent, speculative, fictitious, or improper purposes.
3. Quotes, Availability and Confirmation
All fares, rates, schedules, inventory, seating, and other travel arrangements are subject to availability and may change without notice until confirmed by the applicable supplier.
An itinerary, quote, reservation hold, or proposed booking does not constitute a completed purchase.
For airline travel, a reservation is generally not considered fully ticketed until a valid ticket number has been issued.
Airlines and other suppliers may:
- change or withdraw fares;
- impose or modify ticketing deadlines;
- restrict inventory;
- cancel un-ticketed reservations;
- change schedules;
- change aircraft;
- modify cabin configurations; or
- alter the terms applicable to a fare or service.
Global First is not responsible for a fare increase or loss of availability occurring before a reservation can be confirmed or ticketed.
Obvious pricing, availability, or system errors may be corrected even after a quote or reservation has been presented, to the extent permitted by applicable law.
4. Pricing, Taxes and Additional Charges
Unless expressly stated otherwise, quoted prices include only the travel products and services identified in the applicable itinerary, confirmation, invoice, or proposal.
Additional charges may include, among other things:
- baggage fees;
- seat assignment or preferred-seat charges;
- lounge access;
- resort or destination fees;
- hotel incidentals;
- local taxes;
- tourism fees;
- chauffeur waiting time;
- airport fees;
- fuel charges;
- optional services;
- insurance;
- foreign transaction fees; and
- other supplier-imposed charges.
Government taxes, fees, supplier charges, exchange rates, and similar amounts may change before ticketing or final payment.
5. Payment and Authorization
By providing a credit card, debit card, corporate payment method, or other form of payment, you represent that you are authorized to use that payment method and authorize Global First and/or the applicable travel supplier or payment processor to charge amounts associated with the travel services you have approved.
Global First may require additional verification before processing a transaction, including identification, written authorization, or verification with the cardholder or issuing institution.
We reserve the right to decline a transaction where authorization cannot reasonably be verified.
Global First is not responsible for the loss of a fare, reservation, or availability resulting from a declined payment, delayed approval, suspected fraud, inaccurate payment information, or inability to complete required payment verification.
A supplier may separately require a credit card or security deposit at check-in, vehicle pickup, or commencement of service.
6. Global First Service Fees
Global First may charge professional service, ticketing, planning, change, refund, after-hours, VIP-service, group, or other fees.
Applicable Global First fees will be disclosed in connection with the applicable service or pursuant to an established client fee agreement.
Global First service fees compensate us for services performed and are generally non-refundable once the applicable service has been provided, except where expressly agreed otherwise or required by law.
Global First fees are separate from any penalty, fare difference, cancellation charge, administrative fee, or other amount imposed by an airline or travel supplier.
7. Cancellation by the Traveler
Cancellation rights are determined by the applicable supplier's fare rules and terms, together with any rights provided by applicable law.
Depending on the reservation, cancellation may result in:
- a full or partial refund;
- a future travel credit;
- an airline or supplier cancellation penalty;
- forfeiture of some or all amounts paid; or
- no refund or credit.
Many discounted, promotional, restricted, VIP, private-terminal, group, hotel, chauffeur, special-service, and other travel arrangements may be partially or completely non-refundable.
Global First does not have authority to override supplier-imposed restrictions unless the supplier agrees to an exception.
8. Airline Refunds
Airline ticket refunds are subject to applicable law and the fare rules and policies governing the ticket.
Where applicable law gives the passenger a refund right, those legal rights are not waived by these Terms & Conditions.
For flights to, from, or within the United States, passengers may have refund rights when an airline cancels or significantly changes a flight and the passenger does not accept the alternative transportation, credit, voucher, or other substitute offered. Applicable law controls where it provides greater rights than an airline's ordinary fare rules.
When Global First is responsible for processing a legally required refund, we will process it in accordance with applicable legal requirements.
For voluntary cancellations, however, a non-refundable ticket does not become refundable merely because the traveler elects not to travel.
9. Future Travel Credits
Where an airline or supplier permits cancellation in exchange for a future travel credit, the credit remains subject to that supplier's rules.
Restrictions may include:
- use only by the original traveler;
- use only with the original airline or supplier;
- ticketing or travel deadlines;
- limitations on routes or fares;
- fare differences;
- change penalties; and
- expiration dates.
Travel credits are generally not cash equivalents and may have no value after expiration.
Supplier-issued credits remain obligations of the applicable supplier. Global First cannot guarantee the continued validity or availability of a credit if a supplier changes its policies, ceases operations, enters bankruptcy, restructures, or otherwise becomes unable to honor it.
10. Changes Requested by the Traveler
Changes to existing reservations are subject to supplier availability, fare rules, and restrictions.
A requested change may result in:
- fare differences;
- taxes;
- supplier change fees;
- Global First service fees;
- cancellation and rebooking;
- loss of confirmed seats or upgrades; or
- forfeiture of previously purchased ancillary services.
Name changes are particularly restricted by airlines and may require issuance of an entirely new ticket.
No requested change is confirmed until the applicable airline or supplier has accepted and processed it.
11. No-Shows and Ticket Usage
Travelers should contact Global First or the applicable supplier before the scheduled departure or service time if they will not travel.
Failure to cancel before departure may result in a no-show designation and forfeiture of the ticket, reservation, credit, or other amounts paid.
Airline tickets generally must be used in the sequence in which the flight segments were issued. Failure to use one segment may cause the airline to cancel all remaining segments in the itinerary.
Travelers are responsible for complying with airline rules concerning ticket usage, including restrictions relating to skipped segments, back-to-back ticketing, hidden-city ticketing, and other prohibited practices.
12. Airline Schedule Changes, Cancellations and Irregular Operations
Airline schedules are subject to change at any time.
Flights may be delayed, canceled, rerouted, consolidated, retimed, or operated from a different terminal or airport. Airlines may also change operating carriers, aircraft, cabins, or connection points.
When a disruption occurs, Global First will use reasonable efforts to assist our clients and identify available alternatives. However, alternative flights, cabin classes, seats, routes, accommodations, and timing remain subject to supplier availability and approval.
Global First cannot guarantee that an airline will provide a specific alternative or protect a passenger on another carrier.
13. Aircraft, Cabins and Airline Products
Our knowledge of airline products and cabins is an important part of our service. Nevertheless, airlines retain complete control over their equipment and onboard products.
An airline may substitute aircraft or modify:
- seat type;
- cabin layout;
- First or Business Class product;
- onboard amenities;
- Wi-Fi;
- meals;
- entertainment;
- lounges; or
- other aspects of its service.
Aircraft types, cabin photographs, seat maps, product descriptions, and anticipated amenities are based on information available at the time and are not guarantees of the aircraft or product ultimately provided.
14. Seat Assignments and Seat Monitoring
Global First may request, select, or monitor seats on behalf of travelers.
However, airline seat assignments are never guaranteed. Airlines may change seats due to aircraft substitutions, operational requirements, disability accommodations, security requirements, family-seating requirements, equipment changes, or other circumstances.
Seat monitoring represents our effort to identify improved seating opportunities when available; it does not guarantee that a better seat will become available or that an airline will honor a previously confirmed seat assignment.
15. Multiple Airlines, Separate Tickets and Self-Connections
Some itineraries may involve multiple airlines, separate tickets, separate reservations, or independently contracted travel services.
Each ticket or reservation may be governed independently.
If a delay, cancellation, schedule change, immigration delay, baggage issue, or other disruption affecting one reservation causes the traveler to miss another separately ticketed flight or independently booked service, the second supplier may have no obligation to rebook or reimburse the traveler.
Additional costs may therefore be incurred.
Global First will assist where possible, but cannot guarantee protection between separately ticketed reservations.
16. Codeshare and Partner Flights
A flight may be marketed by one airline and operated by another.
The operating carrier's procedures may control matters such as:
- check-in;
- baggage;
- seating;
- onboard service;
- airport facilities;
- special assistance; and
- disruption handling.
Travelers should review the operating carrier identified on their itinerary.
17. Baggage
Baggage allowances, restrictions, fees, liability limits, and claim procedures are established by the applicable carrier.
Global First is not responsible for lost, delayed, damaged, or stolen baggage.
Travelers experiencing a baggage problem should report it directly to the carrier before leaving the airport whenever possible and retain all:
- baggage tags;
- claim numbers;
- receipts;
- photographs; and
- related documentation.
We will assist clients with supplier communications where appropriate, but resolution remains subject to the carrier's rules and applicable law.
18. Passports, Visas and Entry Requirements
Each traveler is solely responsible for possessing all documents required for their journey.
These may include:
- a valid passport;
- visas;
- electronic travel authorizations;
- transit visas;
- entry permits;
- proof of onward or return travel;
- vaccination or health documentation;
- parental consent documents;
- sufficient passport validity; and
- sufficient blank passport pages.
Entry and transit rules can change without notice and may vary based on citizenship, residence, destination, connection point, passport type, and individual circumstances.
Global First may provide general entry or documentation information as a courtesy, but such information is not legal or immigration advice and should not be relied upon as a substitute for verification with the appropriate government authority, embassy, or consulate.
Ultimate responsibility for determining and satisfying entry, transit, and travel-document requirements rests with the traveler.
Global First is not responsible for denied boarding, denied entry, detention, deportation, fines, or additional expenses resulting from inadequate or incorrect travel documentation.
19. Health, Vaccinations and Fitness to Travel
Travelers are responsible for determining whether they are medically fit to travel and for obtaining appropriate medical advice regarding:
- vaccinations;
- medications;
- health risks;
- mobility needs;
- pregnancy;
- communicable diseases; and
- destination-specific health requirements.
Global First does not provide medical advice.
Government authorities and suppliers may impose health or entry requirements that change before or during travel.
20. Special Assistance and Accessibility
Requests involving wheelchairs, medical equipment, service animals, dietary accommodations, accessibility, or other special services are subject to supplier approval and operational availability.
Global First will communicate requests to the applicable supplier but cannot guarantee fulfillment unless and until the supplier confirms the request.
Travelers should notify us as early as possible of any assistance requirements.
21. VIP Meet & Greet, Private Terminals and Airport Services
VIP airport services, meet-and-greet arrangements, Fast Track services, private terminals, airport escorts, tarmac transfers, chauffeur services, porter services, and similar arrangements are provided by third-party suppliers and may be subject to:
- airport approval;
- security restrictions;
- government regulations;
- operating hours;
- aircraft parking positions;
- airline procedures;
- weather;
- local authority requirements; and
- last-minute operational changes.
Meeting points, escort procedures, vehicle access, tarmac access, and service inclusions may change.
Fees for these services may be non-refundable or subject to supplier-specific cancellation terms disclosed at booking.
Global First cannot guarantee airport, security, immigration, customs, airline, or governmental approval for any particular service or access arrangement.
22. 24/7 Support, Flight Tracking and Monitoring
Global First provides travel support and may monitor flights and reservations as part of our service.
Our monitoring and support are designed to enhance the traveler experience but do not replace the traveler's responsibility to:
- monitor departure times;
- check airline notifications;
- arrive at the airport on time;
- confirm gates and terminals; and
- comply with supplier instructions.
Flight and operational data may be delayed, inaccurate, incomplete, or unavailable due to airline systems, data providers, airport systems, technology interruptions, or circumstances beyond our control.
Although our team will use reasonable efforts to assist travelers during disruptions, 24/7 availability does not guarantee a particular response from an airline or supplier, a particular replacement flight, or any particular outcome.
23. Travel Insurance
Travel involves financial and operational risks that may not be recoverable from airlines, suppliers, credit card companies, or Global First.
We strongly encourage travelers to consider appropriate travel insurance, including where relevant coverage for:
- trip cancellation;
- trip interruption;
- medical expenses;
- emergency evacuation;
- baggage;
- travel delays; and
- supplier default.
Where Global First provides information regarding travel insurance, we do not guarantee coverage or claim approval. Insurance coverage is governed exclusively by the applicable insurance policy.
A traveler's decision not to purchase insurance is made at the traveler's own risk.
24. Travel Advisories and Destination Risks
Travel may involve risks arising from crime, political instability, terrorism, civil unrest, natural disasters, infectious disease, local laws, transportation conditions, or other circumstances.
Travelers are responsible for evaluating destination conditions and may wish to review official government travel advisories before departure.
A traveler's decision to proceed with travel after receiving or having access to relevant information remains the traveler's decision.
25. Events Beyond Our Control
Global First will not be responsible, to the extent permitted by applicable law, for delay, interruption, cancellation, loss, or additional expense resulting from events beyond our reasonable control, including:
- severe weather;
- natural disasters;
- fire;
- war;
- terrorism;
- civil unrest;
- strikes or labor disputes;
- air traffic control restrictions;
- airport closures;
- government actions;
- border closures;
- public health emergencies;
- epidemics or pandemics;
- supplier bankruptcy or insolvency;
- mechanical problems;
- utility failures;
- telecommunications failures;
- cyberattacks;
- reservation-system outages; or
- other extraordinary events.
We will nevertheless use reasonable efforts to assist affected clients.
26. Supplier Insolvency or Default
Global First is not the guarantor of the financial condition of any airline or other travel supplier.
If a supplier becomes insolvent, files for bankruptcy, ceases operations, defaults on its obligations, or fails to provide purchased travel services, refunds or recoveries may depend on applicable law, credit card protections, insurance coverage, supplier assets, or other remedies outside Global First's control.
Nothing in this section limits rights that cannot legally be waived.
27. Minors
Travel arrangements for minors must be made by or with the authorization of a parent, guardian, or other person authorized to arrange the minor's travel.
Airline rules relating to:
- unaccompanied minors;
- minimum ages;
- seating;
- identification;
- parental consent; and
- international travel by children
vary by carrier and country.
The person arranging travel is responsible for informing Global First that a traveler is a minor and for confirming all documentation and supervision requirements.
28. Frequent Flyer Programs, Status and Benefits
Global First may add frequent flyer, loyalty, or membership information to a reservation upon request.
Credit for mileage, status, upgrades, benefits, lounge access, or other program privileges is controlled entirely by the applicable loyalty program.
Global First does not guarantee:
- mileage accrual;
- elite-status recognition;
- upgrade eligibility;
- award availability; or
- retroactive credit.
29. Website Use
You agree to use the Global First website only for lawful purposes.
You may not use the website or reservation services to:
- make fraudulent or speculative reservations;
- impersonate another person;
- interfere with website operations;
- gain unauthorized access to systems or data;
- scrape or copy proprietary content through automated means without authorization; or
- engage in conduct that violates applicable law.
Website content, branding, photographs, text, graphics, and other materials are owned by or licensed to Global First unless otherwise indicated and may not be reproduced or commercially used without authorization.
30. Third-Party Websites and Services
Our website and communications may contain links to third-party websites or services.
Global First does not control and is not responsible for the content, security, availability, accuracy, or privacy practices of third-party websites.
31. Limitation of Liability
To the fullest extent permitted by applicable law, Global First shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from travel services or these Terms & Conditions, including lost profits, lost business opportunities, missed events, loss of enjoyment, or similar consequential losses.
Global First is not responsible for the acts, omissions, negligence, defaults, delays, cancellations, representations, or failures of independent travel suppliers except to the extent liability is imposed on Global First by applicable law.
To the fullest extent permitted by applicable law, Global First's aggregate liability arising directly from its own travel-advisory services in connection with a particular booking shall not exceed the professional service fees actually paid to Global First for the affected booking.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
32. Indemnification
To the fullest extent permitted by law, you agree to indemnify and hold Global First and its officers, employees, and representatives harmless from claims, losses, or expenses arising from:
- materially inaccurate information supplied by you;
- unauthorized use of a payment method;
- your violation of applicable supplier rules;
- your violation of these Terms; or
- your unlawful conduct,
except to the extent caused by Global First's own conduct for which liability cannot lawfully be excluded.
33. Governing Law
These Terms & Conditions shall be governed by the laws of the State of California, without regard to conflict-of-laws principles, except where applicable federal or other law requires otherwise.
Subject to any rights that cannot legally be waived, disputes relating to these Terms or Global First's services shall be brought in an appropriate state or federal court located in Los Angeles County, California.
34. Changes to These Terms
Global First may update these Terms & Conditions from time to time to reflect changes in law, supplier requirements, technology, or our business practices.
The current version will be posted on our website with its effective date.
Terms applicable to an already completed transaction will remain subject to any legally binding terms that applied when that transaction occurred, unless otherwise agreed or required by law.
35. Severability
If any provision of these Terms & Conditions is found invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
Failure by Global First to enforce a provision on one occasion does not constitute a waiver of that provision or any other provision.
36. California Seller of Travel Disclosure
Global First Travel is registered as a Seller of Travel with the State of California.
California Seller of Travel Registration No.: 2131935-40
