Terms / Conditions – Cancellation / Refund Policy

Terms / Conditions – Cancellation / Refund Policy


Site Usage & Ticket Purchase

You warrant that you are at least 18 years of age and possess the legal authority to enter this site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of the Site. You are responsible for any bookings made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the site is true and accurate.

Further you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of the site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the site may result in you being denied access to such facilities.

A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process.

Pricing, Taxes/Fees, and Payment

Our total prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities included in your booking, unless stated otherwise in your ticket information email or in these Terms & Conditions. Additional fuel surcharges, security, baggage, seat reservation, hotel incidentals, and other applicable service charges may apply which will be charged by the relevant Travel Supplier at time of check-in. You are solely responsible for any such additional charges due to the Travel Supplier. If you have any questions about such charges, please contact the relevant Travel Supplier directly.

Prices quoted do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks or incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.

Payment must be made in full with a valid credit or debit card at the time of Booking. Global First Travel accepts all major credit or debit cards with a verifiable billing address. You hereby authorize Global First Travel and its authorized third party to process the charge to the credit or debit card you provide to us for the total amount of your booking.

You may be required by the relevant Travel Supplier(s) to present a valid credit or debit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges.

The cardholder must be a traveler listed on your Booking. 

All offers, prices, and conditions of sale may be subject to:

  • change without notice;
  • advance purchase, eligibility, seating, or other limitations
  • travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or wait listing restrictions
  • reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply)
  • other conditions/restrictions; and
  • availability.

All Airline Refunds/Future Credits are subject to each airline fare rules, policies and procedures 

Service fees on all changes, refunds, cancellations and future credits will be charged on a per passenger, per ticket basis. Most "no show" bookings are in-eligible for any waiver from suppliers for a refund.

Like our transaction service fees (booking fees), all post-ticketing service fees are non-refundable and are subject to change without notice. Our fees are in addition to any airline and/or other supplier-imposed fees and charges.

Government imposed taxes and fees are subject to change. You will only be charged the final total amount displayed or quoted by our agent.

Special Services

All Special Services are on a request basis ONLY and are subject to each airline's review and approval process along with their fare rules, policies and procedures. Special Service Fees will be charged upon the provision of the service(s) and will only be refunded if the request is denied by the airline.

Allow us to help you process your request efficiently by doing the following:

Name Spelling - Passengers name on their airline ticket needs to match their passport or other universally accepted government ID

Visa/Passport - Apply for a valid Visa/Passport prior to processing a request.

Lost, stolen or damaged baggage – Retain and provide information from receipts and baggage tags.

No-Show – Cancel your flight with the airline prior to its departure time

Denied Boarding – Provide documentation as to why you were denied boarding.

Duplicate Tickets – Provide copies of all tickets that reflect identical itineraries booked with us.

Changes to Flights Already Purchased

Any and all changes made to the itinerary are restricted as well as subject to airline fare rules, whichever is more restrictive; most of our tickets/hotels/cars/packages/cruises do not allow any date or name changes after the booking is completed. Global First Travel does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed by you in the event that the original itinerary has been changed by the supplier pursuant to customer's request.

In certain cases where the airline may allow cancellations, a credit may be valid towards a future ticket purchased by the same traveler on the same airline. Usually the credit issued by the airline supplier has a specific expiration date, after which it cannot be used. We encourage you to discuss additional restrictions attached to your credit with a customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service center. We do not guarantee any cancellation. When you are ready to make your new booking and wish to use your airline credit, you will be required to the pay fare difference (if any), applicable airline penalties and any applicable Global First Travel post-ticketing fees. All such changes are governed by each airlines' fare rules, policies and procedures, which are not under our control.

No additional representation is made for our exchange fees except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.

Multiple Airline Itineraries

If your itinerary includes flights operated by more than one airline, please read carefully each such airline’s terms and conditions, which can be found on each such airline’s website. Each such airline will have its own restrictions, rules and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a passenger to make changes to the other flight, the passenger may be responsible for any fees or ticket cost incurred for making changes to the unaffected flight. Such airlines may charge their own fees for changes, refunds, or if exchanges are requested. You are responsible for complying with each airline's terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). It is advisable you print your outbound and return portions of your e-ticket confirmation for all flights prior to travelling. You may be asked for proof of your return ticket at check-in.